Customer Service Intern - On-the-Job Training (OJT) Program

Kickstart your career in customer service with HCG’s exclusive On-the-Job Training (OJT) Internship Program in the vibrant heart of Bali! This hands-on opportunity is designed for passionate individuals eager to develop essential skills in client relations, problem-solving, and teamwork. At HCG, we believe in nurturing talent and providing a supportive environment where you can grow and thrive. Located in Badung, Bali, our office is a dynamic space filled with creativity and innovation, perfect for aspiring customer service professionals.

As a Customer Service Intern, you will be immersed in real-world scenarios, learning from experienced professionals, and gaining practical experience in handling customer inquiries, resolving issues, and delivering exceptional service. This program is ideal for students or recent graduates who are eager to build a strong foundation in customer service and are committed to continuous learning and improvement.

📋 Tanggung Jawab Pekerjaan

• Assist in handling customer inquiries and complaints via phone, email, and chat.
• Learn and apply best practices in customer service, including active listening and problem-solving.
• Support the team in maintaining accurate and up-to-date customer records.
• Participate in training sessions and workshops to enhance your skills and knowledge.
• Collaborate with team members to ensure a seamless customer experience.
• Adhere to company policies and procedures, and maintain a high level of professionalism.
• Provide feedback and suggestions for improving customer service processes.
• Contribute to team meetings and brainstorming sessions to identify areas for improvement.

🎓 Kualifikasi & Syarat

• Currently enrolled in a Bachelor's degree program in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Basic knowledge of customer service principles and practices.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to learn quickly and adapt to new situations.
• Proactive and eager to learn, with a positive attitude.
• Fluent in both English and Bahasa Indonesia.

🛠️ Keahlian

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