Customer Expert - Financial Account (Remote in Bali)

Are you a detail-oriented professional with a passion for finance and exceptional customer service? Teleperformance, a global leader in customer experience management, is seeking a Customer Expert - Financial Account to join our dynamic team in Bali! This fully remote role offers a competitive salary of Rp 6,500,000 - Rp 7,500,000 per month, providing you with the opportunity to work from the comfort of your home while making a significant impact in the financial services industry.

As a Customer Expert - Financial Account at Teleperformance, you will be the primary point of contact for customers seeking financial advice and support. You will leverage your deep understanding of financial products and services to provide accurate, timely, and personalized assistance. This role is ideal for individuals with a strong background in finance, combined with a knack for customer service, and a desire to make a difference in people's financial lives.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to financial accounts, ensuring a high level of customer satisfaction.
• Provide accurate and timely information on financial products and services, using tools like Salesforce and other CRM systems.
• Assist customers with account-related tasks such as opening, closing, and updating financial accounts.
• Collaborate with the finance team to resolve complex customer issues, ensuring compliance with regulatory requirements.
• Monitor account activity and alert customers to any suspicious transactions or potential fraud.
• Provide training and support to new hires, ensuring consistent service quality across the team.
• Stay up-to-date with industry trends and best practices in financial customer service.
• Participate in team meetings and contribute to the continuous improvement of service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum 2 years of experience in customer service, preferably in the financial services industry.
• Strong knowledge of financial products and services, including savings accounts, loans, and investment products.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as Salesforce, ServiceNow, or similar platforms.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in financial services or customer service is a plus.

🛠️ Keahlian

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