Customer Service Representative (CSR) - GraPARI Kaimana

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our GraPARI Kaimana team. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, addressing their inquiries, and resolving issues promptly. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our growing business in Kaimana, Papua Barat.

At GraPARI Kaimana, you will handle a wide range of customer interactions, including phone calls, emails, and in-person visits. You will use our customer relationship management (CRM) system to track and manage customer data, ensuring that all customer needs are met efficiently. This role is perfect for someone who is passionate about customer service and wants to make a difference in our community.

Join us and be part of a team that values your contributions and supports your professional growth. We offer a competitive salary, a supportive work environment, and the chance to work in a unique and culturally rich region.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and in-person interactions.
• Use CRM software to manage and track customer data and service requests.
• Provide exceptional customer service by addressing concerns and resolving issues promptly.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with the sales and support teams to ensure consistent and high-quality service delivery.
• Adhere to company policies and procedures to ensure compliance and quality service.
• Participate in training and development programs to enhance your customer service skills.
• Contribute to the overall success of the GraPARI Kaimana team and the Infomedia Nusantara company.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a retail or telecommunications environment.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and multitasking abilities.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent. Bachelor's degree in Business Administration or a related field is a plus.
• Fluency in Indonesian and English is required.
• Ability to travel to various locations within Kaimana and Papua Barat as needed.

🛠️ Keahlian

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